Returns & Refunds

All purchases from are entitled to a 14-day money back guarantee. If you are not happy with your purchase for any reason, you can return your bag to us within the first 14 days following your delivery date and we will offer you a full refund or exchange. Returns will only be accepted if the item is in new, unused and re-sellable condition, and with the original packaging. Shipping charges on returned merchandise are at the customer's expense. Refunds for returned merchandise will be made within 2 weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs.

To make a return, please contact us by email at to notify us of the reason of your return. Please include your full name and order number as reference. Upon receipt of your email we will send you a Returns Authorisation email including a Returns Form and Returns Code.

Faulty products that have been purchased from can be replaced or refunded within 14 days after delivery. For products that become faulty after the 14 days guarantee or have been purchased from an authorised reseller, we offer a 365 day limited warranty. Please refer to our warranty section for more information.